privacy Policy

Last Updated: July 1, 2026

Website: china-chandelier.com

1. Introduction

We, the operators of china-chandelier.com, are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

Please read this policy carefully. If you do not agree with our practices, please do not use our website.

2. Information We Collect

2.1 Information You Provide Directly

When you make a purchase or interact with our website, we collect:

  • Name (first and last)
  • Email address
  • Shipping address (street, city, postal code, country)
  • Billing address (if different from shipping)
  • Phone number (optional, for delivery updates)

Note: Payment information (credit card details) is not collected or stored by us. All payment processing is handled securely by PayPal. We do not have access to your payment card data.

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • Browser and device information (device type, operating system, browser type)
  • IP address
  • Cookies and tracking pixels (including Facebook Pixel and Google Analytics)
  • Browsing behavior (pages visited, time spent, links clicked)
  • Referring website (how you arrived at our site)

This information is collected to improve user experience, analyze site performance, and enable targeted advertising.

2.3 Cookies & Tracking Technologies

We use cookies and similar tracking technologies for:

  • Essential functionality: Keeping your shopping cart, login sessions, and security
  • Analytics: Understanding how visitors use our website
  • Advertising: Serving relevant ads through Facebook and other platforms

Facebook Pixel: We use Facebook Pixel to track conversions, optimize ads, and build audiences for retargeting. Facebook may use this data for its own purposes in accordance with Facebook’s Data Policy.

Google Analytics: We use Google Analytics to track website traffic, user behavior, and performance metrics. Google Analytics collects data including:

  • Pages visited and time spent
  • Device and browser information
  • Geographic location
  • Traffic sources

Google may use this data for analytics and advertising purposes in accordance with Google’s Privacy Policy and Google Analytics Terms of Service. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

You can control cookie preferences in your browser settings, though disabling certain cookies may affect site functionality.

3. How We Use Your Information

We use the data we collect to:

  • Process and fulfill orders: Shipping, delivery tracking, and customer support
  • Communicate with you: Order confirmations, shipping updates, return instructions, and responses to inquiries
  • Improve our website: Analytics to enhance user experience, troubleshoot issues, and optimize performance
  • Marketing and advertising: Serving targeted ads on Facebook and other platforms based on your browsing behavior
  • Comply with legal obligations: Tax records, fraud prevention, and dispute resolution
  • Protect our business: Detecting and preventing fraud, abuse, and unauthorized access

We do not use your data for purposes other than those listed above without your explicit consent.

4. Data Sharing & Third Parties

4.1 Service Providers

We share your information with trusted service providers who assist in operating our business:

  • Hosting provider (Hostinger): Stores and manages our website
  • Payment processor (PayPal): Handles payment processing securely. PayPal collects payment information directly and does not share card details with us. You can review PayPal’s Privacy Statement here.
  • Shipping carriers: Deliver your orders and provide tracking
  • Email service providers: Send order confirmations and updates
  • Analytics providers:
    • Google Analytics: Tracks website traffic and user behavior
    • Other analytics tools for site performance monitoring
  • Advertising platforms:
    • Facebook: For advertising, conversion tracking, and audience building

These service providers are contractually obligated to use your data only to provide services to us and are bound by confidentiality agreements.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our legal rights and the safety of our customers.

4.3 Business Transfers

If china-chandelier.com is sold, merged, or acquired, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 No Sale of Data

We do not sell your personal information to third parties. We only share data with service providers as necessary to operate our business.

5. Data Retention

  • Customer order data (name, address, order history): Retained for 3 years for accounting, tax, and customer service purposes
  • Email addresses: Retained until you unsubscribe from communications
  • Google Analytics data: Automatically deleted after 26 months of inactivity
  • Facebook Pixel data: Retained for audience building and retargeting (you can control this in your Facebook ad preferences)
  • Browsing/cookie data: Automatically deleted or anonymized based on platform settings (typically 30-90 days)
  • Payment information: PayPal retains payment data according to their own privacy policy; we do not store it

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 For EU Residents (GDPR)

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Opt out of marketing communications and targeted advertising
  • Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at info@china-chandelier.com.

6.2 For US Residents

Depending on your state, you may have rights under state privacy laws (e.g., CCPA in California). Please contact us for details.

6.3 Opting Out of Targeted Advertising & Tracking

You can control how your data is used by:

7. Data Security

We implement industry-standard security measures to protect your information:

  • Secure hosting with Hostinger’s encryption protocols
  • HTTPS/SSL: All data transmitted to our server is encrypted
  • Access restrictions: Only authorized personnel can access customer data
  • Regular backups: Data is regularly backed up to prevent loss
  • PayPal security: Payment processing is handled by PayPal’s secure infrastructure

However, no security system is 100% foolproof. We cannot guarantee absolute security, and you use our site at your own risk.

8. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately and notify the parent/guardian.

9. International Data Transfers

Since we serve customers globally, your data may be transferred to and stored in countries outside your country of residence, including the United States. By using our website, you consent to such transfers. These transfers are made in compliance with applicable data protection laws.

Data shared with Google Analytics and Facebook may be transferred internationally in accordance with their respective privacy policies.

10. Third-Party Links

Our website may contain links to third-party websites (payment processors, shipping carriers, social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was last revised. Continued use of our website after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a privacy concern, please contact us:

Email: info@china-chandelier.com

Mailing Address: Floor 5,building 8, Jialong industrial area, No.288,Dong’an North Road,haizhou,Guzhen,Zhongshan, guangdong , China

Response Time: We respond to privacy inquiries within 30 days.

13. Compliance Notes

This Privacy Policy is designed to comply with:

  • GDPR (General Data Protection Regulation) for EU residents
  • US State Privacy Laws (CCPA, VCCPA, etc., where applicable)
  • ePrivacy Directive (regarding cookies and tracking)

⚠️ Important: This policy is a template and should be reviewed by a qualified attorney to ensure full compliance with applicable laws in your jurisdictions. Privacy laws vary by location and continue to evolve.

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